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Teleforge Call Center Cloud

First in South Africa with an All-inclusive Contact Center as a Service Solution
We minimize the complexity and cost through advanced cloud technology, so you can focus on maximizing sales and customer satisfaction.

All-inclusive cloud contact center solution that works like you do

Highly secure, scalable and integrable cloud contact center solution

Contact Centre Cloud provides agents the tools and information they need to excel and provides managers the tools to ensure a highly productive and efficient team. In addition, a host of features allow you to provide your customers with a high quality and personalized experience. Best of all, our clients turn to us when seeking a competitive advantage by integrating their telephony and communication platform into their own CRM’s, ticketing or operating systems.

Contact Centre Cloud is powerful and easy to use, so you get a complete customer engagement solution to serve your needs and set you up to truly differentiate yourself from the competition.

  • A feature-rich solution for complete customer engagement
  • IP telephony services like porting existing and adding new numbers
  • Geo-redundant infrastructure with unparalleled reliability
  • A true cloud architecture that provides continuous improvements
  • Simple all-inclusive pricing
Interact effortlessly from the Cloud

Flexibility, performance and responsiveness

Contact Centre Cloud the all-inclusive contact center solution that enables you to interact using various channels while offering customization and integration. Contact Centre Cloud remove single geography from the picture, enabling you. As long as you have an internet connection and a computer to have a fully functioning call center with integrated AMD (Answering Machine Detection), IVR, Progressive Dialer, Redundant Recordings, comprehensive business analytics and much more. View Pricing

Built on geo-redundant cloud infrastructure and leveraging off AWS (Amazon Web Services), Contact Centre Cloud drastically enhances the efficiency of customer service, sales performance, outbound collections and business agility.

Companies of any size, that are looking for a super fast and reliable way to enhance their call center effectiveness while creating remarkable customer experiences through their communication platform, will benefit from leveraging the rich feature set of the All-inclusive Teleforge Contact Center Cloud Platform.

A free trial lets you experience the full power of our cloud contact center software – with no headaches, no hassles, and no commitments.

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Your call center is your competitive weapon

Delivering faster and more reliable interactions while significantly reducing costs and IT workload

“The old way” of setting up Contact Centers (on-premise hardware and software) was a complex, expensive, time-consuming and involved risk. With your Call Center, the cloud, and having an all-inclusive rate, it changes everything — Teleforge developed Contact Centre Cloud on an innovative distributed approach that completely removes the need for legacy server-centric architecture. Unlike traditional hosted call center offerings, and a first in South Africa, Teleforge offers the most competitive, all-inclusive rate in the world –  simply choose your package with your desired features which includes unlimited voice calls to all local numbers and selected international destinations. In addition, Teleforge offers to be your technology partner that truly understands the Call Center industry and can become your trusted advisor when it comes to your technology-enabled communication strategy.

Using our technology while leveraging our unlimited remote support, call centers can radically improve agent productivity. Don’t believe us yet, no problem, why not try us, free.

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Why Executives and Call Center Managers are turning to Teleforge?

Teleforge’s Contact Centre Cloud is a completely all-inclusive cloud-based solution enabling you to have a modern, highly productive and efficient call center at an all-inclusive fixed rate.

All the applications enable agents to interact in various channels.

Work within your own CRM or operations software – our product development team can work with you to provide the best-fit products and solutions while integrating Contact Center Cloud into your own CRM or operating system.

Your agents can work from anywhere with our unified Contact Center Cloud platform.

Never buy, install, or upgrade an infrastructure again. Forget about expensive equipment, long deployment times and maintenance contracts. You’re up 24/7.

Automatic updates enable your contact center software to always be up-to-date.

Today, hundreds of companies like yours are turning to Teleforge to significantly reduce costs of running their call center while having the peace of mind that their call centers will remain up.  When you engage with us it is personal, we behave like our livelihood depends on your call center’s success.

Bring the speed, savings and flexibility of the leading-edge cloud contact center solution to your contact center. We take the time to understand our customers’ requirements, tailoring deployments to specific needs and performing analytics to improve operations and optimize usage.

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How it all works.

With Teleforge’s Contact Center Cloud Solution, you get an all-inclusive call center system that just works. The core resides in geo-redundant data centers


and continue to provide service even in the rare event that one goes down. Information and voice calls securely traverse the public Internet via layer 2 or layer 3 connectivity to reach their final destination using voice over Internet protocols (VoIP). Employees enjoy the same communications functionality regardless of whether they are in the office, on the road, or working from home.

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