Contact Centres

Your contact center can perform better

Corporates & SME’s

All Inclusive Cloud Telephony at 30c / minute*

*Conditions apply

Freshworks

Your business deserves better software

 Why Teleforge is better than your current provider

Teleforge specialises in making call centres more efficient and productive. We provide innovative solutions to hundreds of call centres and corporates from 5 to 1000 seats, to deliver truly integrated telephony and technology-enabled communication solutions.

 

Many executives turn to Teleforge when:
  • They seek a competitive advantage and better productivity by having their telephony and communication platforms integrated into their current operating systems and CRMs.
  • They desire scalability and business continuity by having their communication technology in the cloud, enabling employees to stay connected whether they are, in the office or on the go.
  • They are frustrated that their current systems are disparate and siloed, ultimately costing them on efficiency and productivity.
  • They pay excessive costs to their current provider.
  • They had it with their current provider’s unreliable support and poorly trained technical engineers.
  • There is no peace of mind regarding uptime and quality.
  • They are searching for a technology partner that truly understands the Call Center industry and can become a trusted advisor when it comes to their technology-enabled communication strategy.  

 

Teleforge dominates various niche call centre industries like debt-collecting and debt-counselling and also integrates into various niche CRM and Ticketing systems.  Clients experience tremendous results and rave about our service and solutions because our approach is very different from what you usually find . . .

  • Our clients experience dramatic improvements in efficiency and productivity.
  • Our clients always refer to our level of involvement in their business as technology partners.
  • Teleforge is a true one-stop shop that provides integrated communication solutions and carrier-grade voice.
  • Our product development team work with our clients allowing us to provide the best-fit products and solutions for any particular application.
  • Our core network infrastructure is on par with the biggest Tier-1 Telcos, allowing us to provide our clients with the highest value for their investment.
  • We are hosted in two geographically separated data centres with multiple layers of redundancy to ensure that our clients can do what they do best, having no concern about their communications failing them.
  • We have, without question, the most professional, polished, responsible, courteous and knowledgeable team members in the business; clients tell us often that our team members feel like their own key employees.
  • It is personal.  When you engage with us, we behave like our livelihood depends on your call centre’s success.
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