CALL CENTRE CLOUD
Complete Call-Centre-as-a-Service with the most competitive rates in South Africa
SEAMLESS INTEGRATION WITH YOUR CRM
Increase agent productivity and agent ease with a single from your own CRM, instead of working on disparate and non-integrated systems. Allow your agents to stay in your CRM with Teleforge’s Call Centre Cloud integrating seamlessly with it your CRM/Service Software to feed all the necessary information directly to where it needs to go.
- Easy API integration with your CRM interface
- Increase agent productivity with call agents working with one interface, one system, one solution instead of jumping around from application to application
- Transforms your browser into a full-featured agent desktop with a phone.
- With Teleforge WebRTC you can embed communications into web-based enterprise tools such as your CRM and build a completely customer-oriented experience
Interact effortlessly from the Cloud
Flexibility, performance and responsiveness
Teleforge Contact Centre Cloud, the all-inclusive contact centre solution that enables you to interact using various channels while offering customization and integration. Contact Centre Cloud removes single geography from the picture.
As long as you have an internet connection and a computer, you have a fully functioning call centre with integrated AMD (Answering Machine Detection), IVR, Progressive Dialer, Redundant Call Recordings, comprehensive business analytics and much more. View Pricing
Built on geo-redundant cloud infrastructure and leveraging off AWS (Amazon Web Services), Contact Centre Cloud drastically enhances customer service efficiency, sales performance, outbound collections and business agility.
Any company looking for a super fast and reliable way to enhance their call centre effectiveness while creating remarkable customer experiences through their communication platform, will benefit from leveraging the rich feature set of the All-inclusive Teleforge Contact Centre Cloud Platform.
Our free trial lets you experience the full power of the Teleforge Contact Centre Cloud Platform software – with no headaches, no hassles, and no commitments.
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Your call centre is your competitive edge
Delivering faster and more reliable interactions while significantly reducing costs and IT workload
“The old way” of setting up Contact Centres (on-premise hardware and software) was a complex, expensive, time-consuming and involved risk. With your Call Centre, the cloud, having an all-inclusive rate, it changes everything — Teleforge developed Contact Centre Cloud on an innovative, distributed approach that completely removes the need for legacy server-centric architecture.
Unlike traditional hosted call centre offerings, a first in South Africa, Teleforge offers the most competitive, all-inclusive cloud-based call centre rates in the world – simply choose a package with your desired features, including unlimited voice calls to all local numbers and selected international destinations.
In addition, Teleforge strives to be the technology partner that truly understands the Call Centre industry and can become your trusted advisor when it comes to your tech-enabled communication strategy.
Using our technology while leveraging our unlimited remote support, call centres can radically improve agent productivity. Don’t believe us yet, no problem, why not see for yourself with our free trial.
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Why are Executives and Call Centre Managers turning to Teleforge?
Teleforge’s Contact Centre Cloud is a completely all-inclusive cloud-based solution enabling you to have a modern, highly productive and efficient call centre at an all-inclusive fixed rate.
All applications enable agents to interact through various channels. Work within your own CRM integration or operations software – our product development team will assist you to provide the required products and solutions while integrating Contact Centre Cloud into your own CRM or operating system.
Your agents can work from anywhere with our unified Contact Centre Cloud platform.
You will never need to buy, install, or upgrade an infrastructure ever again. Forget about expensive equipment, long deployment times and maintenance contracts. You’re functioning 24/7.
Automatic updates enable your contact centre software to always be up-to-date.
Today, hundreds of companies are turning to Teleforge to significantly reduce the cost of running their call centre, all the while having the peace of mind that their call centres will continue running. When you engage with us it is personal, we behave like our lives depend on your call centre’s success.
Bring the speed, savings and flexibility of the leading-edge cloud contact centre solution to your contact centre. We take the time to understand our customers’ requirements, tailoring deployments to specific needs and performing analytics to improve operations and optimise usage.
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How it all works.
With Teleforge’s Contact Centre Cloud Solution, you get an all-inclusive call centre system that just works. The core resides in geo-redundant data centres and continues to provide service even on the rare occasion that one goes down. Information and voice calls securely traverse the public Internet via layer 2 or layer 3 connectivity to reach their final destination using voice over Internet protocols (Cloud VoIP). Employees enjoy the same communications functionality regardless of whether they are in the office, on the road, or working from home.
Fnd out why our clients love working with us
Allow us to help your company like we are helping the hundreds of happy customers we serve daily