Your business call center is now inside Freshdesk and FreshSales
Teleforge is the first and only company in Africa that brings all the functionality of a powerful call centre right inside your helpdesk or Sales CRM (Freshsales), through integrating our telephony solution with Freshdesk and Freshsales. Maximise agent productivity without having to juggle between tools with comprehensive features that let you manage phone calls from customers effortlessly. Capture all the most relevant call date inside your ticketing and sales system while being able to also access your call recording directly within Freshdesk and Freshsales.
Handle phone calls from within Freshdesk and Freshsales
Incoming call notifications pop up right inside your helpdesk, also showing you the last three ticket the client had, so you can accept and take calls easily. You can also use the phone widget on the bottom left to make calls via a dial pad or via the Click-to-Dial function.
Convert calls into tickets
You can automatically convert your voice calls, voicemails and missed calls into tickets. You can also choose to create tickets for calls you take or add the calls to existing tickets.
Always engage in contextual conversations
Retain context about customers and issues by having access to entire customer interaction history and all previous tickets and notes right where you need them.
Take you ticketing and sales CRM to the next level with this powerful integration