ViciDial Pricing

Terms & Conditions Apply

Plus

The PLUS Package is our VICIdial Call Centre (Cloud / On-Premise) Solution that is billed per extension and excludes voice rates. Voice rates are calculated at a tiered rate based on the call volume

Unlimited Voice

The UNLIMITED Package is our VICIdial Call Centre (Cloud / On-Premise) Solution with UNLIMITED voice calls for call centre agents over a 9-hour shift at a fixed rate per user per month. The back-office and admin users are billed at a very low rate per minute, billed per second.

All-Inclusive Starter

The ALL-INCLUSIVE STARTER Package is our VICIdial Call Centre (Cloud / On-Premise) Solution and includes voice calls to all South African and selected international destinations billed per-second at a single all-inclusive per-minute rate. This package is for all call centres calling under 25,000 minutes per month.

All-Inclusive Advanced

The ALL-INCLUSIVE ADVANCED Package is our VICIdial Call Centre (Cloud / On-Premise) Solution and includes voice calls to all South African and selected international destinations billed per-second at a single all-inclusive per-minute rate. This package is for all call centres calling over 25,000 minutes per month.

Cloud

R149

/Concurrent User/Month

Advanced Commercial Vicidial Instance In The Cloud

  • Inbound, Outbound and Blended call handling
  • Skills-based routing with agent ranking
  • Outbound agent-controlled, broadcast and predictive dialling
  • Integrated call recording
  • Agent Scripting with customer data

On-Prem

R99

/Concurrent User/Month

Advanced Commercial Vicidial Instance (Excluding Hardware)

  • Teleforge Integrated Progressive Dialler
  • Dialer Reporting Module
  • Campaign Stats
  • Realtime Stats Dashboard
  • DNC compliant
STANDARD FEATURES
Alternate Numbers
Auto Attendant
Call Forwarding /Follow-Me
Call Park and Pickup
Call Pickup
Call Transfer
Call Waiting
Calling Line ID Blocking and Override
Calling Line ID Delivery
Distinctive/Priority Alerting
Daily backups
Do Not Disturb
Extension Dialing
Hunt Groups
Individual billing
Least Cost Routing
Loudspeaker Paging
Multi-site billing
Music on Hold
Selective Call Acceptance
Selective Call Rejection
Sequential Ring
Shared Call Appearances
Simultaneous Ring
Speed Dial
Support
Three-Way Calling
Two-stage Dialing
Voice/Fax Mail
Teleforge Softphone Included
Time Conditions
Call flow control
Smart IVR with database integration
Redundant Hosting with two seperate Server Clusters at Teraco
Premium Hosting in two geographically separated DCs
PRODUCTIVITY TOOLS
Local DID
Direct Inbound Numbers
International DIDON REQUESTON REQUEST
Real-time agent and call monitoring
Whisper and Barge-In
Home-based and Remote AgentsOnly on Cloud versionOnly on Cloud version
Comprehensive Contact History
Hot-desking
Automatic call-back on missed call queue
Random Caller ID Generator
Inbound Call lookup
Teleforge Integrated Progressive Dialler
WORKFORCE MANAGEMENT & OPTIMIZATION
Teleforge Reporting Module
Teleforge Reporting tool Teleforge Dialer
Inbound Stats Pro
Campaign Stats
Realtime Stats Dashboard
Realtime Call Control Dashboard
QUALITY & CUSTOMER EXPERIENCE MANAGEMENT
Call Recording Redundancy Replication
Call Recordings 1 months
Call Recordings 5 years
Call Cabinet IntergrationON REQUESTON REQUEST
INTEGRATIONS
Call Recording API for frontend systems
Full specification API for integrations
Click To Dial API
Integration into Excalibur
Integration into Freshdesk
Integration into Maximus
Integration into Simplicity
Integration into Swordfish
Integration into Vertex
Other CRM IntergrationsON REQUESTON REQUEST
SECURITY & COMPLIANCE
SSL encryption
Data Security for Privacy Protection
Multi-tenant Multi-level Security Permissions
Custom roles and permissions
SRTP (Secure Real-time Transport Protocol)
Daily spending plans
International Toll Fraud Protection
GeoFraud IP protection
Ofcom Compliant
DNC compliant
*Unlimited Calls constitute dialling within a consecutive 9-hour working day. Calls made outside this 9-hour time slot will be billed at a rate of 30c to all networks, similar to the back-office and admin users.

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Cloud

R1099

/Concurrent User/Month/9-hour Shift

Advanced Commercial Vicidial Instance And Unlimited* Voice Calls

  • Inbound, Outbound and Blended call handling
  • Skills-based routing with agent ranking
  • Outbound agent-controlled, broadcast and predictive dialling
  • Integrated call recording
  • Agent Scripting with customer data

On-Prem

R999

/Concurrent User/Month/9-hour Shift

Advanced Commercial Vicidial Instance And Unlimited* Voice Calls (Excluding Hardware)

  • Teleforge Integrated Progressive Dialler
  • Dialer Reporting Module
  • Campaign Stats
  • Realtime Stats Dashboard
  • DNC compliant
STANDARD FEATURES
Alternate Numbers
Auto Attendant
Call Forwarding /Follow-Me
Call Park and Pickup
Call Pickup
Call Transfer
Call Waiting
Calling Line ID Blocking and Override
Calling Line ID Delivery
Distinctive/Priority Alerting
Daily backups
Do Not Disturb
Extension Dialing
Hunt Groups
Individual billing
Least Cost Routing
Loudspeaker Paging
Multi-site billing
Music on Hold
Selective Call Acceptance
Selective Call Rejection
Sequential Ring
Shared Call Appearances
Simultaneous Ring
Speed Dial
Support
Three-Way Calling
Two-stage Dialing
Voice/Fax Mail
Teleforge Softphone Included
Time Conditions
Call flow control
Smart IVR with database integration
Redundant Hosting with two seperate Server Clusters at Teraco
Premium Hosting in two geographically separated DCs
PRODUCTIVITY TOOLS
Local DID
Direct Inbound Numbers
International DIDON REQUESTON REQUEST
Real-time agent and call monitoring
Whisper and Barge-In
Home-based and Remote AgentsOnly on Cloud versionOnly on Cloud version
Comprehensive Contact History
Hot-desking
Automatic call-back on missed call queue
Random Caller ID Generator
Inbound Call lookup
Teleforge Integrated Progressive Dialler
WORKFORCE MANAGEMENT & OPTIMIZATION
Teleforge Reporting Module
Teleforge Reporting tool Teleforge Dialer
Inbound Stats Pro
Campaign Stats
Realtime Stats Dashboard
Realtime Call Control Dashboard
QUALITY & CUSTOMER EXPERIENCE MANAGEMENT
Call Recording Redundancy Replication
Call Recordings 1 months
Call Recordings 5 years
Call Cabinet IntergrationON REQUESTON REQUEST
INTEGRATIONS
Call Recording API for frontend systems
Full specification API for integrations
Click To Dial API
Integration into Excalibur
Integration into Freshdesk
Integration into Maximus
Integration into Simplicity
Integration into Swordfish
Integration into Vertex
Other CRM IntergrationsON REQUESTON REQUEST
SECURITY & COMPLIANCE
SSL encryption
Data Security for Privacy Protection
Multi-tenant Multi-level Security Permissions
Custom roles and permissions
SRTP (Secure Real-time Transport Protocol)
Daily spending plans
International Toll Fraud Protection
GeoFraud IP protection
Ofcom Compliant
DNC compliant
*Unlimited Calls constitute dialling within a consecutive 9-hour working day. Calls made outside this 9-hour time slot will be billed at a rate of 30c to all networks, similar to the back-office and admin users.

Contact Us

Your Details

Let us know how to get back to you.


Cloud

33c

/Minute-billed/Second/All Networks

Advanced Commercial Vicidial Instance At An All-Inclusive Per-Minute Rate

  • Inbound, Outbound and Blended call handling
  • Skills-based routing with agent ranking
  • Outbound agent-controlled, broadcast and predictive dialling
  • Integrated call recording
  • Agent Scripting with customer data

On-Prem

30c

/Minute-billed/Second/All Networks

Advanced Commercial Vicidial Instance At An All-Inclusive Per-Minute Rate (Excluding Hardware)

  • Teleforge Integrated Progressive Dialler
  • Dialer Reporting Module
  • Campaign Stats
  • Realtime Stats Dashboard
  • DNC compliant
STANDARD FEATURES
Alternate Numbers
Auto Attendant
Call Forwarding /Follow-Me
Call Park and Pickup
Call Pickup
Call Transfer
Call Waiting
Calling Line ID Blocking and Override
Calling Line ID Delivery
Distinctive/Priority Alerting
Daily backups
Do Not Disturb
Extension Dialing
Hunt Groups
Individual billing
Least Cost Routing
Loudspeaker Paging
Multi-site billing
Music on Hold
Selective Call Acceptance
Selective Call Rejection
Sequential Ring
Shared Call Appearances
Simultaneous Ring
Speed Dial
Support
Three-Way Calling
Two-stage Dialing
Voice/Fax Mail
Teleforge Softphone Included
Time Conditions
Call flow control
Smart IVR with database integration
Redundant Hosting with two seperate Server Clusters at Teraco
Premium Hosting in two geographically separated DCs
PRODUCTIVITY TOOLS
Local DID
Direct Inbound Numbers
International DIDON REQUESTON REQUEST
Real-time agent and call monitoring
Whisper and Barge-In
Home-based and Remote AgentsOnly on Cloud versionOnly on Cloud version
Comprehensive Contact History
Hot-desking
Automatic call-back on missed call queue
Random Caller ID Generator
Inbound Call lookup
Teleforge Integrated Progressive Dialler
WORKFORCE MANAGEMENT & OPTIMIZATION
Teleforge Reporting Module
Teleforge Reporting tool Teleforge Dialer
Inbound Stats Pro
Campaign Stats
Realtime Stats Dashboard
Realtime Call Control Dashboard
QUALITY & CUSTOMER EXPERIENCE MANAGEMENT
Call Recording Redundancy Replication
Call Recordings 1 months
Call Recordings 5 years
Call Cabinet IntergrationON REQUESTON REQUEST
INTEGRATIONS
Call Recording API for frontend systems
Full specification API for integrations
Click To Dial API
Integration into Excalibur
Integration into Freshdesk
Integration into Maximus
Integration into Simplicity
Integration into Swordfish
Integration into Vertex
Other CRM IntergrationsON REQUESTON REQUEST
SECURITY & COMPLIANCE
SSL encryption
Data Security for Privacy Protection
Multi-tenant Multi-level Security Permissions
Custom roles and permissions
SRTP (Secure Real-time Transport Protocol)
Daily spending plans
International Toll Fraud Protection
GeoFraud IP protection
Ofcom Compliant
DNC compliant
*Unlimited Calls constitute dialling within a consecutive 9-hour working day. Calls made outside this 9-hour time slot will be billed at a rate of 30c to all networks, similar to the back-office and admin users.

Contact Us

Your Details

Let us know how to get back to you.


Cloud

29c

/Minute-billed/Second/All Networks

Advanced Commercial Vicidial Instance At An All-Inclusive Per-Minute Rate

  • Inbound, Outbound and Blended call handling
  • Skills-based routing with agent ranking
  • Outbound agent-controlled, broadcast and predictive dialling
  • Integrated call recording
  • Agent Scripting with customer data

On-Prem

26c

/Minute-billed/Second/All Networks

Advanced Commercial Vicidial Instance At An All-Inclusive Per-Minute Rate (Excluding Hardware)

  • Teleforge Integrated Progressive Dialler
  • Dialer Reporting Module
  • Campaign Stats
  • Realtime Stats Dashboard
  • DNC compliant
STANDARD FEATURES
Alternate Numbers
Auto Attendant
Call Forwarding /Follow-Me
Call Park and Pickup
Call Pickup
Call Transfer
Call Waiting
Calling Line ID Blocking and Override
Calling Line ID Delivery
Distinctive/Priority Alerting
Daily backups
Do Not Disturb
Extension Dialing
Hunt Groups
Individual billing
Least Cost Routing
Loudspeaker Paging
Multi-site billing
Music on Hold
Selective Call Acceptance
Selective Call Rejection
Sequential Ring
Shared Call Appearances
Simultaneous Ring
Speed Dial
Support
Three-Way Calling
Two-stage Dialing
Voice/Fax Mail
Teleforge Softphone Included
Time Conditions
Call flow control
Smart IVR with database integration
Redundant Hosting with two seperate Server Clusters at Teraco
Premium Hosting in two geographically separated DCs
PRODUCTIVITY TOOLS
Local DID
Direct Inbound Numbers
International DIDON REQUESTON REQUEST
Real-time agent and call monitoring
Whisper and Barge-In
Home-based and Remote AgentsOnly on Cloud versionOnly on Cloud version
Comprehensive Contact History
Hot-desking
Automatic call-back on missed call queue
Random Caller ID Generator
Inbound Call lookup
Teleforge Integrated Progressive Dialler
WORKFORCE MANAGEMENT & OPTIMIZATION
Teleforge Reporting Module
Teleforge Reporting tool Teleforge Dialer
Inbound Stats Pro
Campaign Stats
Realtime Stats Dashboard
Realtime Call Control Dashboard
QUALITY & CUSTOMER EXPERIENCE MANAGEMENT
Call Recording Redundancy Replication
Call Recordings 1 months
Call Recordings 5 years
Call Cabinet IntergrationON REQUESTON REQUEST
INTEGRATIONS
Call Recording API for frontend systems
Full specification API for integrations
Click To Dial API
Integration into Excalibur
Integration into Freshdesk
Integration into Maximus
Integration into Simplicity
Integration into Swordfish
Integration into Vertex
Other CRM IntergrationsON REQUESTON REQUEST
SECURITY & COMPLIANCE
SSL encryption
Data Security for Privacy Protection
Multi-tenant Multi-level Security Permissions
Custom roles and permissions
SRTP (Secure Real-time Transport Protocol)
Daily spending plans
International Toll Fraud Protection
GeoFraud IP protection
Ofcom Compliant
DNC compliant
*Unlimited Calls constitute dialling within a consecutive 9-hour working day. Calls made outside this 9-hour time slot will be billed at a rate of 30c to all networks, similar to the back-office and admin users.

Contact Us

Your Details

Let us know how to get back to you.