Pricing

Terms & Conditions Apply

Call Centre Cloud Plus
R799
/Concurrent User/Month
Complete solution for anysize contact centre team with unlimited* voice calls and unlimited remote support
Back Office / Admin Users billed at 55c per minute
Advanced Call Center Functionality
Full server redundancy
Advanced Reporting Module
Realtime Call Control Dashboard
Advanced Security

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Call Centre Cloud Enterprize
R849
/Concurrent User/Month
Advanced Customizable Outbound Contact Centre with various integrations with unlimited* voice calls and unlimited remote support
Back Office / Admin Users billed at 50c per minute
Random Caller ID Generator
Smart IVR with database integration
Premium Hosting in two geographically separated DCs
Click To Dial API
Inbound Stats Pro
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Call Centre Cloud Premier
R999
/Concurrent User/Month
Advanced Customizable Contact Outbound Centre with Power Dialer and various integrations with unlimited* voice calls and unlimited remote support
Back Office / Admin Users billed at 45c per minute
Teleforge Integrated Progressive Dialler
Dialer Reporting Module
Campaign Stats
Realtime Stats Dashboard
DNC compliant

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STANDARD FEATURES
Call Centre Cloud Plus Call Centre Cloud Enterprise Call Centre Cloud Premier VICIdial
Alternate Numbers
Auto Attendant
Call Forwarding /Follow-Me
Call Park and Pickup
Call Pickup
Call Transfer
Call Waiting
Calling Line ID Blocking and Override
Calling Line ID Delivery
Distinctive/Priority Alerting
Daily backups
Do Not Disturb
Extension Dialing
Hunt Groups
Individual billing
Least Cost Routing
Loudspeaker Paging
Multi-site billing
Music on Hold
Selective Call Acceptance
Selective Call Rejection
Sequential Ring
Shared Call Appearances
Simultaneous Ring
Speed Dial
Support
Three-Way Calling
Two-stage Dialing
Voice/Fax Mail
Teleforge Softphone Included
Time Conditions
Call flow control
Smart IVR with database integration
Redundant Hosting with two separate Server Clusters at Teraco
Premium Hosting in two geographically separated DCs
PRODUCTIVITY TOOLS
Local DID
Direct Inbound Numbers
International DID ON REQUEST ON REQUEST ON REQUEST ON REQUEST
Real-time agent and call monitoring
Whisper and Barge-In
Home-based and Remote Agents Only on Cloud version
Comprehensive Contact History
Hot-desking
Automatic call-back on missed call queue
Random Caller ID Generator
Inbound Call lookup
Teleforge Integrated Progressive Dialler
WORKFORCE MANAGEMENT & OPTIMIZATION
Teleforge Reporting Module
Teleforge Reporting tool Teleforge Dialer
Inbound Stats Pro
Campaign Stats
Realtime Stats Dashboard
Realtime Call Control Dashboard
QUALITY & CUSTOMER EXPERIENCE MANAGEMENT
Call Recording Redundancy Replication
Call Recordings 1 months
Call Recordings 5 years
Call Cabinet Intergration ON REQUEST ON REQUEST ON REQUEST ON REQUEST
INTEGRATIONS
Call Recording API for frontend systems
Full specification API for integrations
Click To Dial API
Integration into Excalibur
Integration into Freshdesk
Integration into Maximus
Integration into Simplicity
Integration into Swordfish
Integration into Vertex
Other CRM Intergrations ON REQUEST ON REQUEST ON REQUEST ON REQUEST
SECURITY & COMPLIANCE
SSL encryption
Data Security for Privacy Protection
Multi-tenant Multi-level Security Permissions
Custom roles and permissions
SRTP (Secure Real-time Transport Protocol)
Daily spending plans
International Toll Fraud Protection
GeoFraud IP protection
Ofcom Compliant
DNC compliant
*Unlimited Calls – The fixed price /Concurrent User/Month Includes calls to all South African destinations and is applied to a standard 8 hour shift.
*Back Office / Admin Users Back office and Admin users have full access to all the features, but is billed at 50c per minute (billed per second)

View Detailed Packages
Inbound
R199
/Concurrent user/Month
Complete solution for any size inbound contact centre team with unlimited remote support


Out of bundle call rate- 30c per minute
Advanced Call Center Functionality
Full server redundancy
Advanced Reporting Module
Realtime Call Control Dashboard
Advanced Security
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Blended
R349
/Concurrent user/Month
Advanced Customizable Blended Contact Centre with Power Dialer and various integrations with 1,000 FREE minutes per agent and unlimited remote support

Out of bundle call rate-30c per minute
Inbound, Outbound and Blended call handling with Dialer capabilities
Dialer Reporting Module
Campaign Stats
Realtime Stats Dashboard
DNC compliant
CONTACT US

STANDARD FEATURES
Alternate Numbers
Auto Attendant
Call Forwarding /Follow-Me
Call Park and Pickup
Call Pickup
Call Transfer
Call Waiting
Calling Line ID Blocking and Override
Calling Line ID Delivery
Distinctive/Priority Alerting
Daily backups
Do Not Disturb
Extension Dialing
Hunt Groups
Individual billing
Least Cost Routing
Loudspeaker Paging
Multi-site billing
Music on Hold
Selective Call Acceptance
Selective Call Rejection
Sequential Ring
Shared Call Appearances
Simultaneous Ring
Speed Dial
Support
Three-Way Calling
Two-stage Dialing
Voice/Fax Mail
Teleforge Softphone Included
Time Conditions
Call flow control
Smart IVR with database integration
Redundant Hosting with two separate Server Clusters at Teraco
Premium Hosting in two geographically separated DCs
PRODUCTIVITY TOOLS
Local DID
Direct Inbound Numbers
International DID ON REQUEST ON REQUEST
Real-time agent and call monitoring
Whisper and Barge-In
Home-based and Remote Agents
Comprehensive Contact History
Hot-desking
Automatic call-back on missed call queue
Random Caller ID Generator
Inbound Call lookup
Teleforge Integrated Progressive Dialler
WORKFORCE MANAGEMENT & OPTIMIZATION
Teleforge Reporting Module
Teleforge Reporting tool Teleforge Dialer
Inbound Stats Pro
Campaign Stats
Real-time Stats Dashboard
Real-time Call Control Dashboard
QUALITY & CUSTOMER EXPERIENCE MANAGEMENT
Call Recording Redundancy Replication
Call Recordings 1 months
Call Recordings 5 years
Call Cabinet Integration ON REQUEST ON REQUEST
INTEGRATIONS
Call Recording API for frontend systems
Full specification API for integrations
Click To Dial API
Integration into Excalibur
Integration into Freshdesk
Integration into Maximus
Integration into Simplicity
Integration into Swordfish
Integration into Vertex
Other CRM Integrations ON REQUEST ON REQUEST
SECURITY & COMPLIANCE
SSL encryption
Data Security for Privacy Protection
Multi-tenant Multi-level Security Permissions
Custom roles and permissions
SRTP (Secure Real-time Transport Protocol)
Daily spending plans
International Toll Fraud Protection
GeoFraud IP protection
Ofcom Compliant
DNC compliant
* FREE – The Call Center has a 1000 minutes included per active agent

View Detailed Packages
Corporate Cloud (IP Centrex)
30c All-Inclusive
Per Minute Billing
Ultimate, All Inclusive Cloud Telephony Solution for Corporates and SME's at a month-to-month per second rate
All feature and calls at 30c / minute
Unlimited users
FREE softphone for every user
Month to Month
SSL Encryption
CONTACT US

STANDARD FEATURES
Alternate Numbers
Auto Attendant
Call Forwarding /Follow-Me
Call Park and Pickup
Call Pickup
Call Transfer
Call Waiting
Calling Line ID Blocking and Override
Calling Line ID Delivery
Distinctive/Priority Alerting
Daily backups
Do Not Disturb
Extension Dialing
Hunt Groups
Individual billing
Least Cost Routing
Loudspeaker Paging
Multi-site billing
Music on Hold
Selective Call Acceptance
Selective Call Rejection
Sequential Ring
Shared Call Appearances
Simultaneous Ring
Speed Dial
Support
Three-Way Calling
Two-stage Dialing
Voice/Fax Mail
Teleforge Softphone Included
Time Conditions
Call flow control
Smart IVR with database integration
Redundant Hosting with two separate Server Clusters at Teraco
Premium Hosting in two geographically separated DCs
PRODUCTIVITY TOOLS
Local DID
Direct Inbound Numbers
International DID ON REQUEST
Real-time agent and call monitoring
Whisper and Barge-In
Home-based and Remote Agents
Comprehensive Contact History ?
Hot-desking
Automatic call-back on missed call queue
Random Caller ID Generator
Inbound Call lookup
Teleforge Integrated Progressive Dialler
WORKFORCE MANAGEMENT & OPTIMIZATION
Teleforge Reporting Module
Teleforge Reporting tool Teleforge Dialer
Inbound Stats Pro
Campaign Stats
Real-time Stats Dashboard
Real-time Call Control Dashboard
QUALITY & CUSTOMER EXPERIENCE MANAGEMENT
Call Recording Redundancy Replication ON REQUEST
Call Recordings 1 months
Call Recordings 5 years ON REQUEST
Call Cabinet Integration ON REQUEST
INTEGRATIONS
Call Recording API for frontend systems
Full specification API for integrations
Click To Dial API
Integration into Excalibur
Integration into Freshdesk
Integration into Maximus
Integration into Simplicity
Integration into Swordfish
Integration into Vertex
Other CRM Integrations ON REQUEST
SECURITY & COMPLIANCE
SSL encryption
Data Security for Privacy Protection
Multi-tenant Multi-level Security Permissions
Custom roles and permissions
SRTP (Secure Real-time Transport Protocol)
Daily spending plans
International Toll Fraud Protection
GeoFraud IP protection
Ofcom Compliant
DNC compliant

View Detailed Packages
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